All of our watches are from official brands' distributor in Malaysia. They provide local warranty for all your watches. Here are the overview of warranties given to each brand's products.

Brand Years of Warranties Extended Warranty
Casio (G-Shock, Baby-G, Edifice, Sheen, Pro Trek, Casio General) 1 Year 1 Year
Citizen Eco-Drive/Automatic 3 Years -
Citizen Quartz 1 Year -
Citizen Special Offer (Discount more than 25%) 1 Year -
Fossil 2 Years -
Q&Q 1 Year 1 Year
Seiko 1 Year -
Garmin 2 Years  -
Amazfit 1 Year -
Ticwatch 1 Year -

 

 

To get the extra 1 year warranty of Casio watches, you can scan the QR code on your Marco warranty card or go to this website below after you have received your watch. 

https://ewarranty-c.marco-groups.com/

3 steps to register Casio watch warranty Malaysia:

  1. Register a Marco M club account
  2. Click 'Watch Warranty' and fill in all warranty card information
  3. Upload your receipt

 

To get the extra 1 year warranty of Q&Q watches, you need to scan the QR code on your warranty card or go to this website below after you have received your watch. After you fill in the Google Form, you will get FREE extra 1 year warranty.

https://docs.google.com/forms/d/e/1FAIpQLSdwAV09iFrPfv3MW9xVs3L3yM4mJZTPmIxW6hJpJxeyiegb-w/viewform   

For Garmin, Amazfit and Ticwatch smartwatches, they don't have any warranty card. They use e-warranty, which follows the serial number of the model. So, if you need to claim warranty, just bring your receipt and the watch, then you will be able to claim the warranty.

If your watch has any damages/problem within the warranty period. you can claim the product warranty by going to anyone of these brands' authorised service center in Malaysia. Just google it and you will find the nearest service center to your house.

*The warranty is just for internal of watches, ex. movement and operating system. It doesn't include the external of watches, ex. glass cracked, watch band broken. 

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