All of our watches are from official brands' distributor in Malaysia. They provide local warranty for all your watches. Here are the overview of warranties given to each brand's products.
| Brand | Local Warranty (Malaysia) | Extended Warranty |
| Casio (G-Shock, Baby-G, Edifice, Sheen, Pro Trek, Casio General) | 1 Year | 6 Months |
| Citizen Eco-Drive/Automatic | 3 Years | - |
| Citizen Quartz/Special Offer Models | 1 Year | - |
| Fossil | 2 Years | - |
| Q&Q | 1 Year | 6 Months |
| Seiko | 1 Year | - |
| Alba | 1 Year | |
| Garmin | 2 Years | - |
| Coros | 2 Years | |
| Amazfit | 1 Year | - |
| Huawei | 1 Year | |
| Black Shark | 1 Year | |
| Ticwatch | 1 Year | - |
| All Brands | 1 Year International warranty | - |
To get the extra half year warranty of Casio watches, you can scan the QR code on your Marco warranty card or go to this website below after you have received your watch.
https://ewarranty-c.marco-groups.com/
3 steps to register Casio watch warranty Malaysia:
To get the extra 1 year warranty of Q&Q watches, you need to scan the QR code on your warranty card or go to this website below after you have received your watch. After you fill in the Google Form, you will get FREE extra 1 year warranty.
https://docs.google.com/forms/d/e/1FAIpQLSdwAV09iFrPfv3MW9xVs3L3yM4mJZTPmIxW6hJpJxeyiegb-w/viewform
For Garmin, Amazfit and Ticwatch smartwatches, they don't have any warranty card. They use e-warranty, which follows the serial number of the model. So, if you need to claim warranty, just bring your receipt and the watch, then you will be able to claim the warranty.
If your watch has any damages/problem within the warranty period. you can claim the product warranty by going to anyone of these brands' authorised service center in Malaysia. Just google it and you will find the nearest service center to your house.
*The warranty is just for internal of watches, ex. movement and operating system. It doesn't include the external of watches, ex. glass cracked, watch band broken.
We offer FREE shipping to the whole Malaysia. No matter how much or how little you buy, we will ship to your place without any charge!
For international shipping, we ship with DHL Express, with full insurance cover. If the parcel is missing in the journey, you will get back your money. It will be more expensive than local delivery.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Courier companies we use - DHL/Pos Laju/ Line Clear
If your order is in stock and we process the charges to your credit card, we will ship it within 3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at order@watchempires.com
Normally, the watch will take 1-5 working days (West Malaysia), 3-10 working days (East Malaysia), 5-20 working days (International) to ship to your place. Please note that sometimes due to the high volume of parcels, the courier company may take longer time than usual to ship the parcel.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to return@watchempires.com and we will process an insurance claim on your behalf.
All orders cancelled after 48 hours are subject to a RM20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
We offer full refund or return within 14 days of ordering. You can contact us and ask for a refund/return. We will proceed refund and RM20 surcharge will be charged.
Email your details to return@watchempires.com or WhatsApp 01154193813 as below:
Full Name:
Email Address:
Contact Number:
Order ID:
Product Model:
Quantity:
Reason of Return:
Request to: Exchange / Refund
You need to attach some supporting documents in the email, which are:
We will respond within 1 working day if not sooner.
After you get the return approval email from us, we will contact you to make arrangement for the return parcel.
You are responsible to take care of the product(s) to ensure all packaging are intact as per original packing. You may consider to add additional wrapping material to avoid damages during the return shipping to us.
If product(s) we receive not in its original condition or were damaged during shipping(where beyond our control, not due to our logistic partner or our fault or negligence), you may be charged for the repair of the product(s) and we reserve the right to deduct the cost from your refund.
Under circumstances where we agree that the buyer to arrange the return shipping, the return product must reach us within 14 working days from the date of approval (or a date agreed by both parties).
Refund/exchange will only be processed after the inspection on the return product(s) if they are in good condition as per original packing when delivered to you.
We will notify you via email / Whatsapp / phone call on the status of your request.
Exchanging new product(s): You will be offered a new product replacement to the original purchase item, subject to stock availability. The replacement product(s) will be delivered within 7 to 14 working days from the date of receiving parcel to the address as indicated in the original order.
Getting your refund: Refund will be made directly to the original mode of payment used (credit/debit card, online bank transfer or e-wallet) within 14 working days from the day we notify you on the refund status.
If you process your payment through instalment platform, Atome, Shopback, MyIOU, Grab or Pace, the instalment in next 2 months will be cancelled and your first payment will be refunded back to your card.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Seller shipped out the product within an hour of purchase.
Watch seems to be in good condition, good service from seller
i love this watch..
Not a joke i bought this model for rm678 only.. i bought online but i choose self pick up option.. this model price at citizen official malaysia website rm2k++.. trusted dealers . I’m aiming another watch from this shop definitely will buy again from this shop.. their owner so kind. They have physical shop. Thank you shop owner for super crazy offer.. some more their watch cheaper from other watch shop but the quality and originality cannot be doubted. Worth the money
Excellent Service! Packing was very good to protect the watch. The watch was as advertised. Truly a genuine and professional Seller. Even made sure that the watch was 100% working condition before sending the watch out. Will definitely look at another watch with them. Highly recommended.
Authentic product and full titanium band + sapphire crystal for this price is pretty amazing. Chose a white dial Eco-Drive specifically because most solar watches have some black tint underneath the dial, and I am curious to see what the pioneer of solar watches can do, and it does not disappoint.
What is disappointing is that the second hand is missing the 12 marker, but Watch Empire has been extremely helpful in offering to take it in for warranty claim. So kudos for that.
- Penghantaran pantas dari seller
- 100% original
- Sangat berpuas hati
- Highly recommended
Owned my first watch here and it's really worth it! (Received in 3 days) Thank you watch empires and team!
Quite satisfied with the quality of the watch. Although it is not a new one, the watch still same as a new unit. Considering I bought it with bargain price, feel more than happy for it
The watch that I bought was genuine and of good quality. So far I am happy with my purchase. Even bought it for less than the actual price. Delivery was quick and item received in good condition. Looking forward to another purchase with this store
Item received in good packaging. Fast dilevery.. satisfied with item. I would like to say that its very efficient service for this shop and i get a discount for the first purchase. The watch i receive all function well and same as picture, will buy again..
This product is compact and very easy to use! Love it! And the seller is super! Keep it up please!!!
Product is the best . Very affordable and Watch Empire deliver the best service!!! Thank you!!! Will def buy again!!!
Item received in a well-secured packaging. Affordable price. No complaints, just praises. It looks great inside the box, and on my wrist too. Thank you :)
Best LIMITED EDITION iteration of Casio G-Shock Classic style with modern upgrades.
Priced very competitive, fully packed with modern features, plus the best invert display in the market under both bright, dim and multiple viewing angles, compared to traditional digital invert display.
Best of all, a peace of mind warranty period provided as it is a certified genuine Malaysia Casio product compared to grey imports or even fake replicas and the delivery is fast too.
Highly recommend watch as a great collection and a highly recommended seller.
Postage process a bit slow, but after a currier received a item.. it handle perfectly for just one day,.. the watch its very perfect size for women.. and the battery life same as per iklan... With minimal use.. perfect..
this watch i bought for my husband bday gift..and it is very nice colour as i expected. i hope he will love it..tq tq tq
![[Pre-Owned] Seiko Prospex Sea SUN045P1 50th Anniversary Edition Kinetic Diver Men Watch](https://cdn.shopify.com/s/files/1/0452/1567/8632/files/0B58BD9F-0A6D-49E6-8CF4-60FF08D1AB24_84x84.jpg?v=1694320905)
![[Pre-Owned] Casio G-Shock DW-6900-1V Men Watch](https://cdn.shopify.com/s/files/1/0452/1567/8632/products/image_dabe6bd0-e9bc-4666-a073-996fceb1fa5f_84x84.jpg?v=1677311728)
